Terms & Conditions
By accepting and utilising a pet sitting and/or a cleaning service provided by Pet Comfort & Clean Spaces, the client agrees to the terms and conditions set out below. These terms and conditions, together with the Service agreement constitute the entire agreement between the parties and are binding on the parties. If any part of this agreement is held invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.
If you are unsure about any point within these terms and conditions, please contact me for clarification. Your legal rights are not affected.
To avoid delays and unpleasant surprises, I hold you responsible for providing me with all important information about the condition of your pet(s) and your home.
As a solopreneur and due to my flexible and ever-changing schedule, I reserve the right to perform any booked home revival service at my own pace; Cleaning usually begins after I have taken care of the pet(s) and continues as long as my schedule permits.
To conduct the cleaning service, I will use my own supplies, tools, and equipment that facilitate my work but may use supplies or tools in your home if needed; if any surface in your home needs a special treatment, you may provide me with the tools and cleaner already used in your household.
Depending on the size of your home and the length of your absence, I may have to come back later that day to complete the cleaning.
I will make any effort to finalize the work by the time you return; Call me right away if you are not satisfied with the cleaning results in any defined area of your home. I will come back free of charge to redo the touch-up.
Cancel the service with 2 days notice. If you need to cancel for any reason, call or email me immediately, at least 4 days prior to booking. A cancellation fee of $50 will be charged for drop-in and home-reviving services already planned and scheduled for more than 5 days with no or very short notice. This cancellation policy does not apply to dog walking requests canceled with at least one day's notice.
Long-term pet care and home reviving services will be invoiced and sent with the service contract prior to booking; For short contract adjustments (e.g. extra service or extension) and dog walking, I will send you a receipt.
If you are requesting pet care, I will need you to fill out the Animal Service Agreement & Waiver and Veterinarian Authorization, which you can find on the FORM page of my website.
Payment for all services is expected in full prior to the sitting or cleaning; For your convenience I accept cash, Zelle, all debit and credit cards. Cancellations will be charged back through the chosen payment transaction or via Zelle.
I don't expect a tip, but it's always appreciated. However, if you would like to express your gratitude, feel free to send me a little extra via Zelle to juvadee@petcomfortcleanspaces.com.
As an insured pet sitting and cleaning company, I prioritize your property with comprehensive liability protection. It is your right to request a certificate of insurance.
It is my policy that I will not be held liable for any damage or loss to items that have not been secured appropriately or have been damaged previously before cleaning. (Example: heavy pictures hung on drawing pins or dents in furniture already present). My liability also does not extend to damages or losses caused by negligence on the part of the client.
Items of extreme value (monetary or sentimental) should be properly secured, dusted or cleaned by the owner.
I commit to keeping all customer data confidential and to securing all keys and codes entrusted to me. If your home is keyless, please ensure that you provide me with the correct access code; if your home is fitted with a security system, advise me how it can be disarmed.